by Katrina Hook - Nancy Harhut started her career in a marketing agency. Working on campaigns for various companies got her thinking: What gets people to say yes? “I’ve had a long-term interest in why people do what they do, and how we can make the most of that influence,” she says. “When we sent something out into the world, we wanted people to read it and respond.” Years of research later, Nancy has five tips and tricks to maximize your influence on your audience.

By Diane Streleckis - Spurring people to act can feel like a daunting task for marketing communication professionals. But a dash of understanding about human behavior can make the task easier.